NOW ACCEPTING APPLICATIONS FOR LAUNCH PARTNERSHIPS
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Sellers in Covet Home will work to achieve a level of customer service follows these performance standards:
- On-Time Fulfillment : at least 95% are fulfilled within the specified lead times for each product
- Damage Rates : less than 4% of all orders
- Cancellations : No greater than 4% of all orders
- Order Defect Rate: less than 4% of all orders (this includes backorders, seller-faulted returns, and chargebacks)
- Contact Response Time: within 72 hours, 7 days a week